Conflict Resolution

Course Duration: 1 day

Reducing workplace conflict

How often have you thought that if it wasn’t for the customers, clients, patients, or even staff, your job would be a joy to do? Conflict, or just a simple difference of opinion, can be the most stressful part of the day and take up more time and energy than it deserves. A great deal of study has been done on conflict and some surprising discoveries have been made about how to resolve it. This training day explores what happens in the brain during a dispute, what you can do about it and how you can manage others more easily.

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Our Aim:

To understand the elements of conflict and explore strategies for dissolving it

Course Objectives:

By the end of the course participants will:

  • Realise the importance of understanding and insight as the foundation of conflict resolution
  • Be able to utilise body language and voice control to help resolve active and passive conflict
  • Know strategies for influencing people with different viewpoints

Course designed for:

Everyone who works with and interacts with people

What our delegates say:

“How can Conflict Resolution be fun? But it was AND there were lots of new skills to take away and use. I learn more when I can relax and enjoy” JS, Leicester

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