Ever dreaded having a conversation with somebody and avoided it for fear of how it might turn out? Do some of your conversations just become point scoring exercises where you end up feeling like you’ve been playing emotional tennis? This training will show you that so called ‘difficult conversations’ can be held with ease. You will leave the day being able to discuss those tricky issues in a way that is welcomed by both parties. You will learn the mindset, emotional management skills and the communication strategies to fit your purpose.